Refund policy

Return & Refund Policy

Last updated: October 17, 2026

Returns

At Aseelo, return eligibility depends on the item purchased and the applicable return terms.

Eligible items must be returned in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging, unless otherwise specified in the return instructions. Refunds may be reduced if an item has been used, damaged, or handled beyond what is reasonably necessary to inspect it.

Please contact our customer support team to confirm return eligibility and receive instructions before returning any item.

How to Start a Return

Return or cancellation requests are subject to the applicable terms and your rights under Indian consumer protection laws.

Please contact us before shipping any item back. Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Important: Do not send any product back without receiving return instructions from our support team.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photographs or videos showing the issue.

Our team will review your request and guide you through the applicable replacement, refund, or other resolution process in accordance with our policy and applicable law.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return, as indicated on the product page or at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a request.

Nothing in this policy excludes remedies required by applicable law for defective, damaged, misrepresented, or otherwise non-compliant products.

Exchanges and Replacements

If you wish to exchange an item or request a replacement, please contact us before returning the product.

Exchanges and replacements are subject to product availability, the reason for the request, and applicable consumer protection laws.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to your original payment method, unless another method is agreed upon or required by law.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

If you have not received your refund within a reasonable period after approval, please contact our support team for assistance.

This policy does not limit any rights available to customers under applicable Indian consumer protection laws, including rights relating to defective products, incorrect descriptions, non-delivery, or other legally recognised grounds for a remedy.

Order Cancellations

To request an order cancellation, please contact us as soon as possible with your order number and registered contact details.

Cancellation requests are subject to the order's processing or dispatch status and applicable law. If an order has already been dispatched, additional return procedures may apply.

Contact Us

For cancellation requests, return inquiries, exchange or replacement requests, refund updates, or reports of damaged or incorrect items, please contact us:

Please include your order number and a brief description of your concern so our team can assist you efficiently.

Thank you for shopping with Aseelo.